Help Center · Troubleshooting & Diagnostics
Troubleshooting Subscription Upgrades and Plan Status Refresh
What to do if your dashboard does not immediately show your Pro plan or 7-day pass after checkout.
Troubleshooting Checklist
- Refresh Your Dashboard Page: Polar webhooks take a few seconds to sync with your account. A simple page refresh updates your quota display.
- Confirm Your Sign-In Email Matches Your Checkout Email: If you entered a different email address during Polar checkout, the subscription may have attached to that new account. Contact support to merge your accounts.
Instant Verification
Your current plan is shown at the top of Dashboard > Account. Active Pro subscribers also see a 'Manage billing' button there that opens the Polar customer portal.