Help Center · Troubleshooting & Diagnostics
Troubleshooting Email Sign-In and One-Time Password (OTP) Codes
What to do if your 6-digit email verification code is delayed or not arriving in your inbox.
Troubleshooting Checklist
- Check Your Spam and Promotions Folders: The code is emailed from [email protected] with a subject like '123456 is your verification code'. The 6 digits are in the subject line, so you can read the code without opening the email. Search your inbox and spam folder for 'is your verification code'.
- Wait 60 Seconds Before Requesting a New Code: Requesting multiple codes rapidly triggers rate-limiting protections. Wait 60 seconds, then use the 'Use a different email address' link to go back and request a fresh code.
- Verify Exact Email Spelling: Ensure there are no accidental trailing spaces or typos in your email domain (for example, @gmai.com vs @gmail.com).
Why ResumeSkip Uses Passwordless OTP Sign-In
Passwordless email verification ensures you never have to remember a complex password or risk password reuse vulnerabilities. Each code is valid for 15 minutes, then you request a fresh one.